Module 01 Course Project - Troubleshooting Process

Module 01 Course Project - Troubleshooting Process

In your new role at Concept Solutions, you have been examining several internal issues that require troubleshooting. Below are three incidents that occurred recently. Use the troubleshooting process flow chart that was introduced this week to come to a logical diagnosis and resolution. The first few troubleshooting steps for each incident have been established. Complete the process in each incident by addressing the final steps. Research is required be done on each issue. Be sure to include the links of the research you used to come to your conclusions. Even if you believe you know what the issue is a research link is still required to back up your proposed resolution.

Incident I

Bob's PC worked fine on Friday when he shut it down and went home for the weekend. When he came in on Monday and pressed the power button there was no response from the PC. No other users are having issues. Bob has a power light on his monitor.

• Nature of Problem – PC power issue
• Isolate the affected areas – power outlet, power cord, PC power supply, battery backup or surge protector
• Note what has changed or is different – nothing other than time has passed

Incident II

Jane's PC has been uncharacteristically slow recently and there have been some loud clicks coming from her PC. This morning when she went to turn on the PC all that displayed on screen was "non-system disk error." Jane's PC is unable to get to a login screen to use her PC.

• Nature of Problem – PC boot issue
• Isolate the affected areas – Optical drive, hard drive, OS, fans
• Note what has changed or is different – recently slow, new noise coming from PC

Incident III

Kim is a mobile sales rep and has a laptop that she uses on a daily basis. She recently reported that when she turns on her laptop nothing appears on the screen. She knows it's on because the power light lights up and she hears the typical noise when it powers on. She was honest enough to admit the laptop did take a little tumble earlier in the day.

• Nature of the Problem – Video out issue
• Isolate the affected areas – video adapter, backlight, brightness settings
• Note what has changed or is different – Laptop was dropped, no more video