American Sentinel COM220 Activity 6 Latest 2024

COM220 Interpersonal Communication Development 1

Activity 6

Understanding Workplace Relationships

Introduction

How do we manage the various relationships in our lives? Can relationship theories and models help us navigate small talk, conflict, and teamwork? In this unit we will explore relationship theories and models in interpersonal communication. Then, we will bring these theories and models to life by exploring the relationships in our workplace. Understanding how to successfully maintain relationships with difficult people, management, and coworkers can make all the difference.

Learning Outcomes

After completing this unit, you will be able to:

? Apply relationship concepts and models in interpersonal communication skills to patient, family, and workplace communication.

? Identify and explain how relationship theories and models influence the outcome of communication interactions.

? Recognize differences across and within types of relationships

? Describe how elements of perception, self, listening, emotions, verbal, and nonverbal communication impact relationships.

?  Determine the best ways to monitor and present yourself in various relationships.

Reading & Resources

This unit connects specifically to Chapter Eleven: Relationship Theories, Chapter Twelve: Romantic and Family Relationships, and Chapter Thirteen: Friends and Workplace Relationships. Read the following carefully:

Chapter 11 in the online text (Required)

Chapter 12 in the online text (Required)

Chapter 13 in the online text (Required)

Pre-Assessment on Unit Six (Required)

Learning Activities (Optional)

? Take notes on the Chapter Study Guide PowerPoints for Chapters 11. 12, and 13

? Watch the 15 min Ted Talk “How to Deal with Difficult People”

Assignment (Required)

Using concepts and models of relationships found in Chapters 11, 12, and 13, construct a 3-4 page paper exploring communication competence in workplace relationships. Consider the concepts and models that stood out most to you as you read each of the chapters. Select the best concepts and models that fit your workplace setting. In your paper, address the following:

As you write your introduction, discuss your current role in your workplace. Describe the workplace relationships that are most significant to your role.

Using section 11.3 of the textbook, analyze dialectical tensions that may emerge in the relationships in your workplace.

Select at least three relevant groups to your care setting: patients, housekeeping, lab, CNAs, charge nurses, pharmacy, cafeteria, RNs, doctors, management, and janitorial staff. Discuss best practices for ways to monitor and present yourself in terms of perception, self, listening, emotions, verbal, and nonverbal communication in the three groups you selected. Explain how you would approach strengthening your communication competence in these relationships.

Follow APA 7th edition formatting for the title page, body of the paper, and reference page.  You must use a minimum of two scholarly references to support your assignment